> For the complete documentation index, see [llms.txt](https://help.meetmadison.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meetmadison.ai/troubleshooting/reviews-not-showing.md).

# Reviews aren't showing up

If reviews aren't appearing in [**Reputation → Reviews**](/reputation/overview.md), it's usually a connection or timing issue. Work through these checks:

{% stepper %}
{% step %}

#### Check the platform is connected

Go to **Settings → Integrations** and make sure the review source (such as Google or Facebook) is connected and shows as **healthy**. If it needs attention, see [A connection isn't working](/troubleshooting/connection-not-working.md).
{% endstep %}

{% step %}

#### Give it a little time

When you first connect an account, Madison backfills your reviews gradually. Some platforms also update faster than others, so a brand-new review may take a while to appear.
{% endstep %}

{% step %}

#### Check the location is active

Inactive locations don't pull in reviews. Open **Settings → Locations** and confirm the location is active.
{% endstep %}

{% step %}

#### Confirm the review exists on the platform

Check the review is actually published on the source platform (for example, live on your Google Business Profile).
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Still missing after these checks? Email <support@meetmadison.ai>.
{% endhint %}


---

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