> For the complete documentation index, see [llms.txt](https://help.meetmadison.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meetmadison.ai/troubleshooting/review-link-not-working.md).

# A customer's review link isn't working

If a customer opens a review link and sees **"Sorry, that link has expired,"** the link is no longer valid. There are two common reasons:

{% stepper %}
{% step %}

#### They used the wrong link

Double-check the customer has the link from their request, and not an old or mistyped one. The simplest fix is to send them a fresh [review request](/reputation/review-requests.md).
{% endstep %}

{% step %}

#### The link was deleted

If the [shareable link or QR code](/reputation/review-links.md) they used has since been deleted, it stops working. Create a new one and share that instead.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Still stuck? Email <support@meetmadison.ai>.
{% endhint %}


---

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