> For the complete documentation index, see [llms.txt](https://help.meetmadison.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meetmadison.ai/troubleshooting/connection-not-working.md).

# A connection isn't working

Madison flags any connection that needs attention in **Settings → Integrations**, and alerts your Owner and Admins by email (and text, if enabled) when one drops. Once it's healthy again, syncing resumes automatically.

## Reconnect

Go to **Settings → Integrations**, find the account, and select **Connect** to re-authorise it.

Some integrations connect by invite rather than a sign-in. For those, first check that Madison's email address still has access on the provider. If it does and the connection is still unhealthy, email <support@meetmadison.ai> so the Madison team can help restore it. See [Connect your integrations](/getting-started/connect-your-integrations.md).

## Common warnings and how to fix them

| Warning                                | Fix                                                            |
| -------------------------------------- | -------------------------------------------------------------- |
| Facebook Page has no messaging enabled | Turn on messaging for the Page                                 |
| Instagram isn't a Business account     | Switch it to a Business/Professional account in Instagram      |
| Missing permissions                    | Reconnect and approve **all** the permissions Madison asks for |
| Google listing not verified            | [Verify your listing](/troubleshooting/cant-verify-listing.md) |

## Facebook and Instagram keep dropping

Facebook and Instagram connect together through **Meta**. If the connection keeps dropping, you're likely on the **backup Facebook connection**, which needs reconnecting more often. Reconnecting through **Meta Business Suite** gives a longer-lasting connection. See [Connect your integrations](/getting-started/connect-your-integrations.md).

{% hint style="info" %}
Still unhealthy after reconnecting? Email <support@meetmadison.ai>.
{% endhint %}


---

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