> For the complete documentation index, see [llms.txt](https://help.meetmadison.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meetmadison.ai/troubleshooting/cant-verify-listing.md).

# Can't verify your Google listing

Google needs to confirm you manage the business before listing changes go live. Most businesses are **already verified**, so there's usually nothing to do here. You only need this page if Madison tells you a listing **isn't verified**.

Madison helps you verify from inside the app where it can, but verification is run by Google, so in some cases you may need to do it **directly with Google**.

{% stepper %}
{% step %}

#### Start verification

Open the listing in **Local SEO** and start verification. Madison shows the methods Google offers for your business, which may include:

* **Postcard** (by mail)
* **Email**
* **Phone call**
* **Text message**
  {% endstep %}

{% step %}

#### Enter your code

Enter the code Google sends you to finish. If you chose a postcard, Madison shows roughly when it should arrive, enter the code as soon as it does.
{% endstep %}

{% step %}

#### Already verified?

Madison tells you when a listing is already verified. In that case there's nothing more to do.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
If verification keeps failing, or Madison can't offer a method, you may need to verify **directly with Google**. Email <support@meetmadison.ai> and we'll help you work through it.
{% endhint %}


---

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