> For the complete documentation index, see [llms.txt](https://help.meetmadison.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meetmadison.ai/settings/privacy.md).

# Privacy & your data

Madison gives you control over your privacy in one place: choose your cookie preferences, read our policies, and request permanent deletion of your account and data.

To get there, open the **user menu** at the top of the screen and choose **Privacy**. Links to our **Privacy policy** and **Cookie policy** are at the bottom of the same window.

## Cookie preferences

Madison always uses the cookies and similar technologies required to run the app. Analytics and marketing tools are optional, and only load if you allow them.

* **If you haven't chosen yet**, the Privacy window asks you to. Pick **Accept all** to allow analytics and marketing, or **Necessary only** to opt out of both.
* **If you've already chosen**, the window shows your current preference. Select **Reset preference** to clear it and be asked again (the page may reload).

{% hint style="info" %}
Your cookie preference is saved to the browser you set it in. It isn't linked to your Madison account, so choose it again on each device or browser you use.
{% endhint %}

If your browser has **Global Privacy Control** turned on, Madison honors it automatically: analytics and marketing stay off, and there's nothing to choose.

## Delete your account

You can request permanent deletion of your Madison account and associated data at any time.

### Before you start

* **You'll need your password.** Deletion is confirmed with your current password. If you sign in with a code or Google and have never set one, set a password first: see [Signing in to Madison](/getting-started/signing-in.md).
* **Organizations you own are deleted too.** Deleting your account permanently deletes any organization you own, including its locations, integrations, and related data, for your whole team.
* **Active subscriptions block deletion.** If an organization you own still has an active subscription, contact <support@meetmadison.ai> first for help transferring ownership or winding the plan down.

### Request deletion

{% stepper %}
{% step %}

#### Open the Privacy window

Open the **user menu** at the top of the screen and choose **Privacy**.
{% endstep %}

{% step %}

#### Choose Request data deletion

Under **Your data**, select **Request data deletion**.
{% endstep %}

{% step %}

#### Review what will happen

Madison lists every organization you belong to and what deletion means for each: organizations you own are marked **Will be deleted**, and ones you're a member of are marked **Access removed** (an owner would need to invite you back).
{% endstep %}

{% step %}

#### Confirm

Check the confirmation box, enter your current password, and select **Delete my account**.
{% endstep %}
{% endstepper %}

### What happens next

You're signed out immediately and can't sign back in. Your account and data are then permanently deleted, and your deletion request is completed within 30 days. If you've changed your mind, contact <support@meetmadison.ai> right away.

{% hint style="danger" %}
Deletion is permanent and can't be undone. Organizations you own, their locations, integrations, and related data are all removed.
{% endhint %}

## If you stop using Madison

We don't keep your data forever. If you haven't signed in for 12 months and you don't belong to any organization, your account is deleted automatically.

Organizations work the same way: once an organization no longer has an active subscription, it's deleted after 12 months, along with its data. Automatic deletions, like requested ones, are completed within 30 days.


---

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