> For the complete documentation index, see [llms.txt](https://help.meetmadison.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meetmadison.ai/settings/billing.md).

# Plan & billing

Manage your subscription under **Settings → Plan & Billing**. Billing is managed by the organisation **Owner**.

## Your plan

See your current plan, what it includes, and when it renews. All the details specific to your account are shown here. You can also change your plan from this page if your needs change.

## Payment methods

You can pay by card or by US bank account:

* **Add a card**: it may need a quick verification step from your bank.
* **Add a bank account**: your bank receives two small deposits within a couple of business days; come back and enter those amounts to confirm it.
* **Set a default** method to be used for future payments.

{% hint style="info" %}
A payment method that's covering an active subscription can't be removed until you choose another saved method to take over, so there's never a gap. Your card and bank details are handled securely by our payment provider and are never stored by Madison directly.
{% endhint %}

## Credits and plan allowances

Review requests sent to your customers by email and text use **credits** (one message uses one credit). Your sends are covered in two ways, and Madison always uses them in this order:

1. **Your monthly plan allowance.** Depending on your plan, you get an allowance of email and text sends each month, counted per location. Madison uses this first, and it resets every month.
2. **Top-up credits.** Once your allowance for a channel is used up, Madison draws on any extra credits you've bought. Buy a one-off **top-up** whenever you need more, or turn on **auto top-up** so Madison tops your credits back up automatically when they run low; if a top-up payment fails, it switches off and notifies the Owner. Top-up credits don't expire at the end of the month.

If you run low on one channel, only that channel pauses; the other keeps sending.

### When your allowance resets

Your plan allowance resets once a month, on the day of the month you joined Madison, not on the 1st of the calendar month. So if you joined on the 12th, your allowance resets on the 12th of every month, whether you pay monthly or yearly.

To check how much you've used and the exact reset date, open the **Sending credits** wallet (the wallet icon) and look under **Plan allowances**.

{% hint style="info" %}
Out of sends before your allowance resets? You don't have to buy anything. Either buy a **top-up** to keep sending straight away, or simply wait until your allowance resets next month and pick up where you left off.
{% endhint %}

## Invoices

Download your invoices as PDFs and view your billing history any time. Filter by year and see which payment method was used.

## Cancelling

If you cancel, you keep full access through the end of the period you've already paid for, and you won't be charged again. Change your mind before that period ends and you can resume right away; once it's fully ended, you'd start a fresh subscription.

{% hint style="info" %}
If your locations are billed under another organisation, your invoices and credit balance live there. Switch to that organisation to find them.
{% endhint %}

## Need help with billing?

If you have a question about a charge or your plan, email us at <support@meetmadison.ai>.


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