> For the complete documentation index, see [llms.txt](https://help.meetmadison.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meetmadison.ai/reputation/overview.md).

# Reviews overview

Reputation has two tabs:

* **Reviews**: read and reply to incoming reviews. See [Responding to reviews](/reputation/responding-to-reviews.md).
* **Requests**: send review requests to your customers. See [Review requests](/reputation/review-requests.md).

## Where your reviews come from

Madison automatically gathers reviews from the platforms you've connected, including **Google, Facebook, Tripadvisor, Expedia, and Booking.com**, into one place. New reviews appear on their own; you never have to log in to each site to check. Some platforms update faster than others, so reviews arrive throughout the day.

## Your reviews

Open **Reputation → Reviews** to see every review across your connected accounts, newest first. Each review shows:

* The customer's name and star rating
* The review text
* Which platform it came from (such as Google or Facebook)
* The current status of your reply

## Finding the right reviews

When you have a lot of reviews, use sorting, search, and filters to focus on what matters:

* **Sort** by **Newest** (default) or **Oldest**.
* **Search** by words in the review, or in your own reply; matching words are highlighted in the results.
* **Filter** by location, star rating, platform, or date, or show only **Violating** reviews that Madison thinks may break a platform's rules.

{% hint style="success" %}
Filter by low star ratings to quickly find unhappy customers who may need a reply first.
{% endhint %}

## Sentiment and urgent reviews

Madison reads every review so you can act fast:

* **Sentiment**: each review is marked **Positive** (4–5 stars) or **Negative** (1–2 stars), which feeds your trends and reports.
* **Urgent reviews**: Madison automatically flags reviews that look like they need prompt, personal attention (such as a serious complaint), so they don't get missed.

## What's next

* [**Respond to reviews**](/reputation/responding-to-reviews.md): Review and approve on-brand replies.
* [**Ask for reviews**](/reputation/review-requests.md): Send requests to bring in more reviews.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.meetmadison.ai/reputation/overview.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.