> For the complete documentation index, see [llms.txt](https://help.meetmadison.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meetmadison.ai/help/faq.md).

# Frequently asked questions

<details>

<summary>How do I sign in? I don't have a password.</summary>

You usually don't need one. Enter your email and Madison sends a 6-digit code to sign in, or use **Sign in with Google**. See [Signing in to Madison](/getting-started/signing-in.md).

</details>

<details>

<summary>Why can't I see a particular feature?</summary>

Some features depend on your plan. Check what's included under **Settings → Plan & Billing**, or contact <support@meetmadison.ai>.

</details>

<details>

<summary>How do I add another location?</summary>

Go to **Settings → Locations** and choose **Add location**. See [Locations](/settings/locations.md).

</details>

<details>

<summary>Why aren't my reviews showing up?</summary>

Usually the account isn't connected yet, or it's a timing issue. See [Reviews aren't showing up](/troubleshooting/reviews-not-showing.md) for the full checklist.

</details>

<details>

<summary>Something isn't working, where do I start?</summary>

Check the [Troubleshooting](/troubleshooting/overview.md) section for the most common issues and quick fixes, or email <support@meetmadison.ai>.

</details>

<details>

<summary>Can more than one person use our account?</summary>

Yes. Invite colleagues from **Settings → Team**. See [Invite your team](/getting-started/invite-your-team.md).

</details>

<details>

<summary>How do I get more reviews?</summary>

Send review requests to your customers by email or text. See [Review requests](/reputation/review-requests.md).

</details>

<details>

<summary>Do I have to approve every post before it publishes?</summary>

It depends on how your workspace is set up. Anything waiting for your approval appears on your **Home** screen.

</details>

<details>

<summary>How do I change how I'm notified?</summary>

Go to **Settings → Notifications** to choose how and when Madison contacts you. See [Notifications](/settings/notifications.md).

</details>

<details>

<summary>How do I delete my account and data?</summary>

Open the **user menu** at the top of the screen, choose **Privacy**, then **Request data deletion**. Deleting your account is permanent and also deletes any organization you own. See [Privacy & your data](/settings/privacy.md).

</details>

<details>

<summary>How do I change my cookie preferences?</summary>

Open the **user menu** at the top of the screen and choose **Privacy**. You can accept all cookies, use necessary cookies only, or reset your saved choice. See [Privacy & your data](/settings/privacy.md).

</details>

<details>

<summary>Where can I find my invoices?</summary>

Go to **Settings → Plan & Billing** to download invoices and view your billing history. See [Plan & billing](/settings/billing.md).

</details>

## Still stuck?

Select **Get help** in the sidebar to ask Madison's built-in assistant. It answers questions in plain language, knows the page you're on, and can link you to the help center or our team.

You can also email us at <support@meetmadison.ai> and we'll be happy to help.


---

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